Train Mind Body Soul – Terms and Conditions
Effective from 12th June 2025
By purchasing any training package, service, or product from Train Mind Body Soul Limited, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services. You are also agreeing to have read and understood our Privacy Policy and Informed Consent Policy.
1. Overview
Train Mind Body Soul is a wellbeing studio delivering in-person personal training, small group Strength Camp sessions, and other wellbeing services. Services may also include live or on-demand online content.
2. Personal Training – Terms & Conditions
- Sessions are held at consistent days/times weekly, as mutually agreed.
- 24 hours’ notice is required for cancellations. Late cancellations are charged at the full session rate.
- All cancellations must be submitted in writing (email or SMS).
- Rescheduling is subject to trainer availability and cannot be guaranteed.
- Cancelled sessions can only be rescheduled once. Further cancellations result in forfeit.
- Unused sessions expire 90 days after purchase.
- Membership cancellations require 30 days’ notice in writing.
- Frequent late cancellations may result in your time slot being offered to another client.
- In cases of medical exemption (doctor’s note required), we may offer a refund for unused sessions.
3. Strength Camp – Terms & Conditions
- Each monthly membership includes 4 x 1-hour sessions, held on the same day/time each week.
- Membership starts on your sign-up date and renews monthly.
- You can cancel at any time with no notice period.
- No refunds are given for missed or unused sessions.
- In cases of medical exemption (doctor’s note required), we may offer a refund for unused sessions.
- Sessions cannot be rescheduled or transferred.
4. Refund Policy
- Refunds are not available for any services unless explicitly stated (e.g., medical exemption).
- In the event of long-term absence, trainers are not obligated to hold time slots.
- Personal training sessions may be transferred to another suitable person if you’re unable to continue.
5. Appointment Policy
- All sessions (PT & Strength Camp) are 45 or 60 minutes as specified.
- Arriving late reduces your session time; after 15 minutes, your session may be forfeited.
- Sessions will end at the scheduled time regardless of arrival time.
6. Payment Policy
- All payments must be made in advance via:
- Stripe (card payments via Squarespace)
- GoCardless (for direct debit payments)
- Recurring monthly payments apply to both PT and Strength Camp memberships.
7. Privacy Policy
Please review our full Privacy Policy for details on data collection, usage, and sharing.
8. Informed Consent
By joining our services, you confirm understanding of programme goals, potential risks and benefits, and your responsibility to disclose relevant health information.
9. Trainer Obligations
Trainers will provide customised, safe training and support in a clean, respectful environment while maintaining data security.
10. Client Obligations
Clients must arrive on time, wear proper gear, report health changes, and remain committed to their training programme.
11. Health & Safety
Clients must complete a PAR-Q, inform of health issues, and respect studio conduct rules. We are not responsible for personal property loss.
By using our services, you agree to these Terms & Conditions in full.
12. Limitation of Liability
While we take every precaution to ensure your safety, by participating in our services you acknowledge that you do so at your own risk. Train Mind Body Soul Limited and its staff shall not be liable for any injuries, losses, or damages that may occur during training sessions, except where such liability cannot be excluded by law. Clients are advised to obtain appropriate medical clearance prior to participation.
13. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be communicated via our website or by email and will become effective 14 days after notice is given. Continued use of our services after such updates constitutes acceptance of the revised terms.
14. Online & Digital Services (if applicable)
If using online or on-demand services, you are responsible for ensuring you have adequate space, equipment, and internet connection. These services are not a substitute for in-person medical advice or treatment. All digital content remains the intellectual property of Train Mind Body Soul Limited and may not be copied, shared, or reproduced without permission.
